Complete FAQ

FCL stands for Full Container Load. It means that the entire container is exclusively reserved for your personal belongings, ensuring no sharing with other shipments.

Our team will assist you in assessing the volume of your belongings and recommend the appropriate container size, typically 20', 40', or 40'HC, based on your requirements. You could also use our Volume Calculator. 

Yes, we offer options for shipping your vehicle alongside your personal belongings in the same container, making it a cost-effective solution for overseas relocation.

Absolutely! Our expert movers will skillfully pack and secure your items to ensure they remain safe and protected throughout the entire journey.

You'll need relevant identification documents, packing lists, and destination-specific customs paperwork. Our team will guide you through the required documentation.

Yes, we offer comprehensive services, including customs clearance at both ends, to simplify the process for you.

We're part of the most prestigious network of international shipping agents that help us maintain the same service-level in any given country. 

Transit times vary depending on the destination. Generally, FCL shipments arrive faster since there's no waiting for consolidation or deconsolidation. Our team will always provide you with estimated delivery times. 

While delays are rare, they can occur due to unforeseen circumstances. Rest assured, our team will keep you informed and work diligently to minimize any disruptions.

Yes, we provide tracking services, allowing you to monitor your container's location and status in real-time for added peace of mind.

We offer a range of additional services, including warehousing and unpacking, to accommodate your specific needs. Just let us know, and we'll tailor our services accordingly.

Yes, we can definitely do so, and we can either park it for a couple of days (2-3) or you could live-load it within 4-5 hours. 

Yes, we offer great insurance options, and the rate is a tiny percentage of the total value declared.

Our moving experts will guide you through the proper packing procedures to ensure your items are secure and well-protected for the international journey.

Yes, you can use your own packing materials. However, we recommend using high-quality packing materials to safeguard your belongings effectively.

Yes, each container has weight limitations. Our team will help you adhere to the maximum weight guidelines to avoid any issues during shipping.

Yes, we offer flexibility in scheduling the delivery of your container to align with your arrival, ensuring a seamless transition into your new home.

Our transparent pricing includes the main services, but there might be destination-specific fees, customs duties, or taxes. Our team will provide a detailed breakdown of all costs.

LCL stands for Less than Container Load, which means your belongings will be consolidated with other shipments in a shared container.

Absolutely! LCL shipments are ideal for smaller moves or when your belongings don't occupy a full container's worth of space.

The cost of an LCL shipment is based on the volume of your belongings that occupy the shared container space. You'll pay only for the space used. 

Our professional packing and loading techniques ensure that your items are securely packed and segregated from other shipments, minimizing any risks.

LCL shipments may take slightly longer due to the consolidation process, but our team works diligently to ensure timely delivery.

Consolidation refers to the process of combining multiple shipments from different customers into a single container. This allows you to share the container's space and cost with others, making it a cost-effective solution for smaller moves or shipments that don't fill an entire container.

Yes, our tracking services also apply to LCL shipments, so you can monitor your container's status and estimated arrival.

Yes, our comprehensive insurance coverage applies to LCL shipments as well, ensuring the protection of your belongings during transit.

We offer flexible delivery options, so your belongings can be sent to multiple addresses as needed.

Our logistics team plans and coordinates LCL consolidations carefully to minimize delays. While occasional delays can occur, we work diligently to keep the shipment on schedule and inform you of any changes promptly.

1. If you decide to ship your belongings on wooden pallets, we can give you an estimation based on the individual dimensions of each of your boxes, trunks, suitcases, or whichever type of package you may be using.
2. If you decide to ship your belongings in a wooden crate, we will need the exact dimensions (length x width x height) to be able to quote you on the exact requested volume.
3. You could use our online volume calculator. Go to https://ezquotes.cmsshipping.com 

We would place your belongings on either wooden pallets wrapped with plastic, or we can provide a wooden crate made-to-measure. 

• Once your belongings are on the pallet(s), we take complete measurements to obtain the total volume in CBM (Cubic Metres).
• Wooden fumigated crates are more expensive, however, they minimize theft, extra handling, and damages.

Yes, we do, and our tariff is based on a rate per CBM (cubic meter). We arrive with one man and a truck. Additional charges will apply if an extra man is needed, and if we need to bring a truck with a hydraulic lift (tailgate). 

Generally, we require at least a week's notice to properly coordinate all moving parts while maintaining our service quality. 

A freight forwarder specializes in arranging and managing the logistics of international shipments, including customs clearance and transportation. A moving company, on the other hand, only focuses on the physical packing, wrapping, and handling of personal belongings during the move.

Our experienced team will assess your shipping requirements, volume of belongings, and destination to recommend the most suitable shipping method that balances cost and transit time.

• An official booking confirmation outlining all the details of the shipment (booking number, quantity, volume, vessel name, voyage number, departure/arrival dates, transshipment port, and shipping line).
• An original CMS Shipping invoice detailing all services provided (stamped Paid in Full).
• Original Bill of Lading (official document to be able to claim your goods abroad)
• An official insurance policy (if applicable) detailing all the terms and conditions, as well as the name of their agents abroad in case of any claims.

Yes, we can do a door-to-door complete move worldwide depending on your needs.

The services that we offer through one of our overseas agents are the following:

• Customs clearance
• Door delivery
• Debris removal

We have a good network of packaging suppliers that are open to the public. Call us to find out the one nearest your area.

Yes, it is necessary to present us with a detailed inventory list prior to removing the container from your residence. CMS can provide you a sample if needed. 

Our customer support team is available to assist you throughout the entire moving process, addressing any concerns or queries promptly.